Hinnawi International Group S.A.L owns and operates this Website www.mykenza.com. This document governs your relationship with www.mykenza.com. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms & Conditions"). By using the Services, you are agreeing to all of the Terms & Conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms & Conditions.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.
To use this website, you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address [email protected]
Terms of Sale
By placing an order you are offering to purchase a product subject to the following terms of the sale: In order to contract with www.mykenza.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods. www.mykenza.com retains the right to refuse any request made by you.
Products purchased are for personal or gift use and should not be re-sold, used for commercial purposes, or any other commercial benefit. In addition, we reserve the right to restrict multiple quantities of an item being delivered to any one customer or postal address.
Acceptance of Your Order
(a) Our Contract
When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered are being processed. All orders are subject to availability and confirmation of the order. Items in your shopping bag are not reserved and may be purchased by other customers.
You can cancel an item, change the size, or even edit the billing or shipping details prior to the payment. However, once the order has been placed, we will not be able to add pieces to an existing order or cancel it after 24 hours.
Dispatch times may vary according to availability and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Whilst we try to ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled. All prices advertised include VAT and are subject to changes.
Payments are accepted through Visa, MasterCard, and Cash On Delivery. The transactions through both Visa and MasterCard are carried out through a secure checkout system provided by Net Commerce. After you complete your order at the website and reach the checkout stage, you will be redirected to Net Commerce’s Secure Payment Page where you key-in your credit/debit card information and submit the order for processing. After which a confirmation or denial message is displayed to you and we will receive the result information simultaneously. Net Commerce is a provider for online Credit Card payment processing for Visa and Master Card credit cards over its 128-bit SSL secure connection channel.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities or accessed through this Website. Breaching this provision would constitute a criminal offense and www.mykenza.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. This website is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any content, software, products, or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. You agree that you will be personally responsible for your use of this website and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&C, we may deny you access to this website on a temporary or permanent basis
Intellectual Property, Software, and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.mykenza.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.mykenza.com and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.mykenza.com and its suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. We are also not responsible for failure to meet any of our obligations under the T&C where such failure is due to events beyond our reasonable control.
Linking to This Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Hinnawi International Group SAL as a result of the T&C or your use of this website. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Hinnawi International Group SAL, and we shall not be liable for any representation, act, or omission on your part.
Disclaimer as to Ownership of Trademarks, Intellectual Property Rights
Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks, and all other intellectual property and material rights relating to the content. All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this website are protected by intellectual property law and other laws and international treaties. "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio, or text on this website.
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services, and/or locations featured on this Website are in no way associated, linked, or affiliated with www.mykenza.com and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.mykenza.com.
You agree to indemnify and hold harmless Hinnawi International Group SAL and its affiliates and their respective directors, officers, employees, agents, or other representatives from and against all claims, liability, and expenses, including all legal fees and costs arising from or relating to (a) your breach of these Terms and Conditions of Use; and (b) your use of this website including transmission or placement of information or Materials by you on this website.
www.mykenza.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms & Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms & Conditions will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by contacting our Customer Support by emailing us at [email protected]
The Terms & Conditions together with all our policies and procedures will be governed by and construed in accordance with the Lebanese law and the relevant courts of Lebanon will have exclusive jurisdiction.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms & Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.mykenza.com. Any waiver of any provision of the Terms & Conditions will be effective only if in writing and signed by a Director of Hinnawi International Group SAL.
EXCHANGE & REFUND POLICIES
ONLINE EXCHANGES PURCHASE POLICY
Customers may exchange the purchased items within 1 month from the purchase date for new collection
and within 14 days from the purchase date for sale items
under the following terms and conditions:
Items purchased online can be exchanged by contacting our support team or by visiting one of our stores;
• U.S.Polo - City Centre Beirut – Lebanon.
• U.S.Polo - City Mall – Lebanon
• U.S.Polo - ABC Achrafieh – Lebanon
• U.S.Polo - ABC Dbayeh – Lebanon
• U.S.Polo - ABC Verdun – Lebanon
• U.S.Polo - Centro Mall – Lebanon
• Gerry Weber - City Centre Beirut – Lebanon
• Gerry Weber - ABC Achrafieh – Lebanon
• Gerry Weber - ABC Dbayeh – Lebanon
• Gerry Weber - ABC Verdun – Lebanon
• Ipekyol - City Centre Beirut – Lebanon
• Yargici - City Centre Beirut – Lebanon
• Marwa- City Centre Beirut – Lebanon
• Marwa - City Mall – Lebanon
• Marwa - Centro Mall – Lebanon
- All items must be accompanied with the original purchase receipt and must be in their original packaging along with the labels\tags attached to the items as received (in the same condition as of the time of delivery, odorless, unaltered, unused, and in fully saleable condition).
- For hygiene purposes, we cannot accept the return for items of Swimwear, Underwear, and Accessories.
- We pride ourselves on the highest quality, luxury product at My Kenza.
- In case you received any damaged product or manufacturing fault. Please contact our customer support team from 10 am-4 pm on our number 0096170771168, or send an email to [email protected]
- However, nothing in this exchange section is intended to affect any consumer rights that you may have under Lebanese law.
If you wish to cancel your order before it has been dispatched, you may do so by contacting our customer service via email at suppo[email protected]
within 24 hours of having placed the order.
If you have paid by credit card or debit card, and you have canceled your order within 24 hours of placing it, then you will be refunded within 5 working days depending on your bank processing procedures.
Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed.
• Goods are faulty if they are received damaged or where a manufacturing fault occurs and is discovered upon receipt. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
• If your item is faulty when you receive it, you can return it to any branch of our stores. Simply return the faulty goods to any of our U.S.Polo, Ipekyol, Gerry Weber stores within 14 days from the purchase date.
• Where possible and upon your approval, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will offer you a replacement. If the same product is no longer available, you are entitled to a full refund as per the above refund terms.
We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
• The estimated delivery time for orders will be between 7 to 10 working days, depending on the delivery address. Bear in mind that deliveries are only made during working days.
• Delivery charges 45,000 LBP
• Our delivery service is through Time Saver and you can rest assured that your purchase will be handled with the utmost care. Additionally, the items will be insured against theft and accidental damage.
• Once your order has been placed, you will receive an email with your Aramex waybill number. This will enable you to track your purchase at www.aramex.com.
• We require a signature from you or anyone at the delivery address that you have specified for any goods delivered, at which point responsibility for your purchased goods passes to you. You accept that evidence of a signature by anyone at your delivery address is evidence of delivery and fulfillment by us. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or anyone at that delivery address) is evidence of delivery and fulfillment by us, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us. On occasion, Aramex may refuse to deliver your order if they are of the opinion that the delivery address is considered to be unsafe.