Welcome to myKenza.com, owned and operated by Hinnawi International Group S.A.L. These Terms & Conditions govern your access to and use of this Website and the products and services available through it (collectively, the "Services"). By using our Services, you agree to these Terms & Conditions, which may be updated periodically. Please check this page regularly for any changes.

We reserve the right to withdraw or amend the Services without notice and will not be liable if the Website is unavailable at any time. We may also restrict access to parts or all of this Website from time to time.

Registration

You can shop and order on our website as a guest without needing to register. However, we highly recommend creating an account to unlock exclusive perks and a more personalized experience.

If you choose to register, please ensure the information you provide is true, accurate, current, and complete. Remember to keep your account password unique and secure, and notify us immediately at [email protected] if any of your registration details change or if you suspect any security breach or unauthorized use of your account. We may update registration requirements from time to time.

Terms of Sale

By placing an order, you are offering to purchase a product subject to the following terms:

• myKenza.com reserves the right to refuse any request.
• Products are for personal or gift use only and should not be re-sold, used for commercial purposes, or any other commercial benefit.
• We reserve the right to restrict multiple quantities of an item being delivered to any single customer or postal address.

Acceptance of Your Order

• Our Contract: When you place an order, you will receive an acknowledgment email confirming its receipt. This is an acknowledgment only and does not constitute acceptance of your order. A contract is formed only when we send you an email confirming that your goods are being processed. All orders are subject to availability and confirmation. Items in your shopping bag are not reserved and may be purchased by other customers. You can cancel an item, change the size, or edit billing/shipping details prior to payment. However, once an order is placed, we cannot add items or cancel it after 24 hours. Dispatch times may vary due to availability and are subject to delays from postal services or force majeure, for which we are not responsible.
• Pricing: While we strive for accuracy in all details, descriptions, and prices on this Website, errors may occur. If we discover an error in the price of any goods you've ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we cannot contact you, we will treat the order as canceled. All advertised prices include VAT and are subject to change.
• Payment: We accept Cash On Delivery (COD). Currently, we only charge purchases in LBP and USD.

Prohibitions

You must not misuse this Website. You agree not to:

• Commit or encourage a criminal offense.
• Transmit or distribute viruses, Trojans, worms, logic bombs, or any other malicious, technologically harmful, confidential, offensive, or obscene material.
• Hack into any aspect of the Service.
• Corrupt data or cause annoyance to other users.
• Infringe upon the proprietary rights of any other person.
• Send unsolicited advertising or promotional material ("spam").
• Attempt to affect the performance or functionality of any computer facilities accessed through this Website.

Breaching this provision constitutes a criminal offense. myKenza.com will report any such breach to relevant law enforcement authorities and disclose your identity to them. This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine, or sell any content, software, products, or services within this Website. You may not use this Website or its content for any commercial purpose, including advertising. You are personally responsible for your use of this Website and all communication and activity on it. If we determine you are or have been engaged in prohibited activities, were disrespectful of other users, or otherwise violated these T&C, we may deny you temporary or permanent access to this Website.

Intellectual Property, Software, and Content

All intellectual property rights in the software and content (including photographic images) available on or through this Website belong to myKenza.com or its licensors and are protected by copyright laws and international treaties. All such rights are reserved by myKenza.com and its licensors. You may store, print, and display the content solely for your personal use. You are not permitted to publish, manipulate, distribute, or reproduce any content or copies of content supplied to you or appearing on this Website, nor may you use such content in connection with any business or commercial enterprise.

Disclaimer of Liability

The material displayed on this Website is provided without guarantees, conditions, or warranties as to its accuracy. To the fullest extent permitted by law, myKenza.com, its suppliers, content providers, and advertisers expressly exclude all conditions, warranties, and other terms that might otherwise be implied by statute, common law, or the law of equity. We shall not be liable for any damages whatsoever, including direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other intangibles, goodwill, or reputation, or the cost of substitute goods and services, arising from or related to the use, inability to use, performance, or failures of this Website or Linked Sites and any materials posted thereon, regardless of foreseeability or whether such damages arise in contract, tort, equity, restitution, by statute, common law, or otherwise.

We are not liable for any loss or damage caused by distributed denial-of-service attacks, viruses, or other technologically harmful material that may infect your computer equipment, programs, data, or other proprietary material due to your use of this Website, or downloading any material posted on it or any linked website. We are also not responsible for failure to meet any of our obligations under the T&C where such failure is due to events beyond our reasonable control.

Linking to This Website

You may link to our home page, provided you do so fairly and legally and without damaging our reputation or taking advantage of it. You must not establish a link that suggests any form of association, approval, or endorsement where none exists. You must not link from any website you do not own. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Hinnawi International Group S.A.L as a result of these T&C or your use of this Website. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Hinnawi International Group S.A.L, and we shall not be liable for any representation, act, or omission on your part.

Disclaimer as to Ownership of Trademarks, Intellectual Property Rights

Your use of the Website and its contents grants you no rights in relation to any copyright, designs, trademarks, and all other intellectual property and material rights relating to the content. All such content, including third-party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website, are protected by intellectual property law and other laws and international treaties. "Content" includes any graphics, photographs (including image rights), sounds, music, video, audio, or text on this Website. Except where expressly stated, all persons (including their names and images), third-party trademarks, and content, services, and/or locations featured on this Website are in no way associated, linked, or affiliated with myKenza.com, and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by their respective trademark owners. When a trademark or brand name is referred to, it is used solely to describe or identify the products and services and is not an assertion that such products or services are endorsed by or connected to myKenza.com.

Indemnification

You agree to indemnify and hold harmless Hinnawi International Group S.A.L and its affiliates, and their respective directors, officers, employees, agents, or other representatives from and against all claims, liability, and expenses, including all legal fees and costs, arising from or relating to (a) your breach of these Terms and Conditions of Use; and (b) your use of this Website, including transmission or placement of information or Materials by you on this Website.

Variation

myKenza.com reserves the absolute discretion to amend, remove, or vary the Services and/or any page of this Website at any time and without notice.

Invalidity

If any part of the Terms & Conditions is unenforceable (including any provision excluding our liability to you), the enforceability of any other part will not be affected; all other clauses will remain in full force and effect. If any clause/sub-clause or part can be severed to render the remaining part valid, the clause will be interpreted accordingly. Alternatively, you agree that the clause will be rectified and interpreted to closely resemble its original meaning as permitted by law.

Complaints

We operate a complaint handling procedure to resolve disputes when they first arise. Please let us know if you have any complaints or comments by contacting our support team at [email protected].

Governing Law

These Terms & Conditions, together with all our policies and procedures, will be governed by and construed in accordance with Lebanese law, and the relevant courts of Lebanon will have exclusive jurisdiction.

Waiver

If you breach these conditions and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

These Terms & Conditions constitute the entire agreement between the parties and supersede all preceding and contemporaneous agreements between you and myKenza.com. Any waiver of any provision of the Terms & Conditions will only be effective if in writing and signed by a Director of Hinnawi International Group S.A.L.